Privacy Policy
Aurora Renewable Energy Ltd
Effective Date: [Insert Date]
1. Introduction
At Aurora Renewable Energy Ltd, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains what information we collect, how we use it, how we keep it secure, and your rights under UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
By using our website, contacting us, or using our services, you agree to the terms set out in this Privacy Policy.
2. Who We Are
- Company Name: Aurora Renewable Energy Ltd
- Registered Address: [Your Business Address]
- Contact Email: [Your Email Address]
- Phone Number: [Your Contact Number]
- Website: [Your Website URL]
Aurora Renewable Energy Ltd is a provider of renewable energy solutions, including solar panels, battery storage, insulation, heat pumps, and smart energy controls.
3. What Information We Collect
We collect and process different types of personal data depending on how you interact with us. The data we collect falls into the following categories:
3.1 Personal Data You Provide to Us
When you contact us, request a quote, book a service, or engage with our website, you may provide:
✔ Full Name
✔ Email Address
✔ Phone Number
✔ Postal Address
✔ Billing and Payment Information
✔ Property Details (for installation assessments)
3.2 Data We Collect Automatically
When you visit our website, we may collect data automatically using cookies or similar technologies:
✔ IP Address
✔ Device Type & Browser Information
✔ Pages Visited & Time Spent on Website
✔ Interaction with Online Forms & Live Chat
3.3 Data from Third Parties
We may receive data from trusted partners, government bodies, or energy suppliers, including:
✔ Eligibility information for government grants or funding schemes
✔ Energy consumption data (for tailored energy solutions)
✔ Credit reference agencies (for financing options, if applicable)
4. How We Use Your Information
We use your personal data for the following purposes:
4.1 To Provide Our Services
✔ Processing quotes, orders, and installations
✔ Managing customer appointments and consultations
✔ Communicating about projects, invoices, and updates
4.2 To Improve Our Website & Services
✔ Monitoring website traffic to enhance user experience
✔ Identifying trends to improve our energy solutions
4.3 To Comply with Legal & Regulatory Obligations
✔ Keeping records for accounting, auditing, and compliance
✔ Sharing data where legally required by government schemes (e.g. Boiler Upgrade Scheme applications)
4.4 Marketing & Communications
✔ Sending newsletters, promotions, and special offers (only with consent)
✔ Providing updates on new grants and funding opportunities
✔ Customers can opt out of marketing communications at any time
5. How We Store & Protect Your Data
5.1 Data Security Measures
We implement strict security measures to protect your data, including:
✔ Encrypted databases for storing personal information
✔ Secure payment gateways to protect financial data
✔ Restricted access controls to ensure only authorised staff can access customer records
5.2 Data Retention Policy
We keep your personal data only for as long as necessary, based on:
✔ Legal retention requirements (e.g. tax, accounting laws)
✔ Ongoing customer relationships (e.g. warranties, support)
✔ If data is no longer needed, it is securely deleted or anonymised
6. Who We Share Your Data With
We do not sell or rent your personal data. However, we may share your information with:
6.1 Government Bodies & Regulatory Authorities
✔ To process grant applications (e.g. Boiler Upgrade Scheme, ECO4)
✔ To comply with legal obligations and inspections
6.2 Trusted Contractors & Installation Partners
✔ Sharing property details with accredited engineers and installers
✔ Ensuring seamless delivery of energy solutions
6.3 Payment Processors & Credit Agencies
✔ Processing secure transactions and deposits
✔ Conducting credit checks for financing options (only with consent)
6.4 Marketing & Advertising Partners (With Consent)
✔ Sending relevant energy offers & updates via email or SMS
✔ Retargeting ads on Google, Facebook, or LinkedIn
Customers can opt out of marketing communications at any time by contacting us or clicking unsubscribe in emails.
7. Your Rights Under UK GDPR
As a UK resident, you have the following data protection rights:
7.1 Right to Access
✔ Request a copy of your personal data at any time.
7.2 Right to Rectification
✔ Request corrections to inaccurate or incomplete information.
7.3 Right to Erasure (“Right to Be Forgotten”)
✔ Request deletion of your data, unless required for legal reasons.
7.4 Right to Object to Processing
✔ Opt out of direct marketing or specific data uses.
7.5 Right to Data Portability
✔ Request a transfer of your data to another provider.
7.6 Right to Restrict Processing
✔ Limit how we store or use your data in certain cases.
📌 How to Make a Request?
Email us at [Your Email Address] with “Data Protection Request” in the subject line. We will respond within 30 days as required by law.
8. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and collect analytical data.
8.1 Types of Cookies We Use
✔ Essential Cookies – Required for website functionality
✔ Performance Cookies – Help us analyse traffic and improve services
✔ Marketing Cookies – Used for targeted advertising (with consent)
8.2 Managing Cookie Preferences
Users can adjust cookie settings via their browser or reject non-essential cookies when visiting our site.
9. Third-Party Links
Our website may contain links to external websites (e.g. government grant portals, energy suppliers). We are not responsible for their privacy policies or data practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Customers will be notified of significant changes via email or website updates.
📅 Last Updated: [Insert Date]
11. Contact Us
For any privacy concerns, data access requests, or questions, please contact:
📧 Email: [Your Email Address]
📍 Address: [Your Business Address]
📞 Phone: [Your Contact Number]
🔒 Your data security matters to us. We are committed to protecting your information and ensuring transparency in how we handle your data.