Terms & Conditions

Aurora Renewable Energy Ltd

1. Introduction

Welcome to Aurora Renewable Energy Ltd. These Terms & Conditions govern your use of our website, services, and products. By accessing our website, making a purchase, or engaging our services, you agree to be legally bound by these terms. If you do not agree with any part of these Terms & Conditions, please do not use our services.

2. Definitions

• “Company” refers to Aurora Renewable Energy Ltd, including its employees, contractors, and representatives.
• “Customer” refers to any individual, business, or entity engaging with our services.
• “Services” include but are not limited to solar panel installations, battery storage, insulation, heat pumps, smart energy controls, consultation, maintenance, and any related energy solutions.
• “Contract” refers to the legally binding agreement between Aurora Renewable Energy Ltd and the customer for the provision of services.
• “Website” refers to our official online platform.

3. Services Provided

Aurora Renewable Energy Ltd offers a range of renewable energy solutions for domestic and commercial properties, including:
✔ Solar PV and Battery Storage – Installation, maintenance, and consultation.
✔ Insulation Services – Loft, wall, and underfloor insulation.
✔ Heat Pump Installations – Air and ground source heat pumps.
✔ Boiler Upgrades – Government-backed energy-efficient boiler replacements.
✔ Smart Energy Solutions – Including thermostats and energy monitoring systems.

Service Conditions:

• All services are subject to availability, eligibility requirements, and regulatory approval.
• Some installations may require planning permissions or building regulations compliance. The customer is responsible for obtaining necessary approvals unless otherwise agreed.
• The company reserves the right to decline service if the property is deemed unsuitable.

4. Quotation & Payment

4.1 Quotations

• All quotations provided are valid for 30 days unless specified otherwise.
• Prices may change due to fluctuating material costs, regulatory changes, or updated grant schemes.

4.2 Deposits & Payments

• A deposit may be required before work commences, as outlined in your contract.
• Full payment must be made in accordance with the agreed schedule.
• Payment methods accepted include bank transfer, debit/credit card, and financing options where available.

4.3 Late Payments

• Late payments may incur additional fees and interest charges as per the Late Payment of Commercial Debts Act 1998.
• Non-payment may result in legal action or service suspension.

5. Cancellations & Refunds

5.1 Customer Cancellations

• Customers have 14 days from contract signing to cancel without penalty under UK consumer law.
• Cancellations after this period may incur charges based on work completed and materials ordered.

5.2 Refund Policy

• Refunds will be processed within 14 days of a valid cancellation request.
• If work has already commenced, deductions may apply for:
  ✔ Labour costs.
  ✔ Materials ordered or installed.
  ✔ Any non-refundable fees incurred by Aurora Renewable Energy Ltd.

6. Warranty & Liability

6.1 Product & Installation Warranty

• All installations come with manufacturer warranties and a workmanship guarantee.
• Warranty periods vary by product and will be detailed in the customer contract.

6.2 Liability Limitations

• Aurora Renewable Energy Ltd is not liable for:
  ✖ Losses due to external factors such as power grid failures, extreme weather, or government policy changes.
  ✖ Third-party interference with installed equipment.
  ✖ Any modifications or misuse of the system after installation.

6.3 Customer Responsibilities

• Customers must follow maintenance guidelines to ensure continued efficiency and performance.
• Failure to comply with usage instructions may void warranty coverage.

7. Privacy & Data Protection

Aurora Renewable Energy Ltd is committed to protecting your personal data in compliance with UK GDPR and the Data Protection Act 2018.

7.1 Information We Collect

• Personal Data – Name, contact details, address.
• Financial Data – Payment details for transactions.
• Technical Data – Usage statistics for energy solutions (where applicable).

7.2 How We Use Your Data

• To process service requests and payments.
• To comply with legal and regulatory obligations.
• To inform customers of government grants and funding.

7.3 Data Sharing

• We do not sell customer data.
• We may share your data with:
  ✔ Government bodies for grant applications.
  ✔ Regulatory agencies for compliance purposes.
  ✔ Payment processors to facilitate transactions.

For full details, see our Privacy Policy.